Remote IT Support is a type of application to track, examine, and gain access to the computers, gadgets, IT infrastructure, and systems of their clients.
The process of remotely repairing computer issues, typically with the aid of remote assistance technologies, is referred to as remote IT help. Both corporate IT personnel and outside contractors might be involved.
The emergence of remote help desk support services and the advancement of internet and cloud computing are all results of digital transformation.
The two primary forms of remote IT help are:
- On-premises or fixed-term support: are other terms for attended or on-site IT support, which calls for an IT professional to visit the customer’s location to carry out maintenance or diagnose problems.
- Unattended remote IT help: With this kind of technical support, experts can remotely connect to an endpoint device at any time, even if it’s not in use. For this kind of service, prior preparation is necessary, such as with a remote desktop.