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  • How to blacklist /whitelist domain and email account in SpamCP ( HalonSpamCP )

    Please follow the below steps in order to blacklist /whitelist domain and email account in SpamCP ( HalonSpamCP ) Continue reading →

  • “550 Authentication is Required for Relay” when Sending Email

    Problem:
    When attempting to send email using Microsoft Outlook, Outlook Express, or other email client software, you may receive the message “550 Authentication is required for relay” from your mail Continue reading →

  • How to setup autodiscovery for your mailboxes hosted on our server?

    In order to setup autodiscovery for your domain mailboxes hosted on our Exchange Server. You need to add the following SRV record in your DNS zone. Continue reading →

  • How To Modify an Existing Email Account in Thunderbird?

    These instructions are intended specifically for setting up an email account in Mozilla Thunderbird 38.3.0 on Mac OS X 10.11.1.

    You can edit an email account that already has been configured in Thunderbird, for example, should you decide to switch between non-SSL and SSL settings or change the server’s connection port. You change the connection type between standard (non-SSL) and secure (SSL) by changing the hostname and port for the incoming and outgoing servers.

    Note: You cannot edit an existing email account to switch its account type from POP3 to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP3 or IMAP). Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

    To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages.

    Step #1: Edit Incoming Server Settings

    1. To edit the incoming server, select your email address in the left pane and then click on View settings for this account in the main window.
    2. In the account settings window, click on Server Settings to update the Server Name and Port.

      • Server Name
        • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
        • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
      • Port
        • SSL settings will use Port 993 for IMAP and Port 995 for POP3.
        • Standard non-SSL settings will use Port 143 for IMAP and Port 110 for POP3.

     

    Step #2: Edit Outgoing Server Settings

    1. To edit the outgoing server settings, click on Outgoing Server (SMTP) in the left pane, select your outgoing server and click the Edit button.
    2. You can edit the server name and port in the popup window.

      • Server Name
        • SSL settings will use the server’s hostname (e.g., host.yourdomainname.com)
        • Standard non-SSL settings will use the domain name (yourdomainname.com or mail.yourdomainname.com).
      • Port
        • SSL settings will use Port 465.
        • Standard non-SSL settings will use Port 587 (depending on your server configuration, you may be able to use Port 25 as well).
    3. Click on the OK button to save the outgoing server settings, then click OK once more to exit the settings menu and begin using your email account with the new settings.
  • How To Set Up a New Email Account in Thunderbird?

    These instructions are intended specifically for setting up an email account in Mozilla Thunderbird 38.3.0 on Mac OS X 10.11.1.

    Step #1: Create the Account

    1. From Thunderbird’s main screen, select Email under the Create a new account section, or use the main menu to pull down to File ->New ->Existing Mail Account.
    2. On the window that pops up, select Skip this and use my existing email to proceed to the Mail Account Setup screen.
    3. Here you will enter some basic information about the account:
      • Your name should be your name as you want it to appear in emails that you send.
      • The email address should simply be the email address you’re setting up.
      • The password is the email account’s password.
    4. Select Continue. Thunderbird now will attempt to discover the settings for your account automatically. If autoconfigure is not successful, you will need to configure the account manually.

    Step #2: Set Account Type

    1. Select your account type, IMAP or POP3. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.
    2. Now click on theManual config button to expand the settings window and set your connection type.

    Step #3: Set Connection Method

    1. Fill out the Account Information fields using the instructions below as a guide.
    2. Click Done to complete the setup process.
    3. If you’re using standard (non-SSL) connection settings or are using secure (SSL) connection settings and have an SSL certificate installed on your mailserver, that’s all you’ll need to do to set up the account. If you’re using SSL connection settings and are using the server’s self-signed SSL certificate, you will have one more step to complete.

    Standard (non-SSL) settings

    • Server hostname column: Enter your domain name (e.g., mail.yourdomainname.com or yourdomainname.com) on both the Incoming and Outgoing rows.
    • Port column:
      • Incoming: For an IMAP connection, select “143”; For POP3, select “110”.
      • Outgoing: Select “25” or “587”
    • SSL column: Select “STARTTLS” on both the Incoming and Outgoing rows
    • Authentication: This should be set to “Normal password” on both the Incoming and Outgoing rows.
    • Username: Your full email address, not just the part before the “@” symbol, on both the Incoming and Outgoing rows.
    Note: If you accidentally set the SSL fields to “None”, you will see a warning popup notifying you of the security risks associated with foregoing any form of encryption. You should click on the Change Settings button to go back and change both SSL fields to “STARTTLS”, or configure a secure (SSL) connection.

    Secure (SSL) Settings

    • Server hostname column: Enter your server’s hostname (e.g., host.yourdomainname.com) on both the Incoming and Outgoing rows.
    • Port column:
      • Incoming: For an IMAP connection, select “993”; For POP3, select “995”.
      • Outgoing (SMTP): Select “465”.
    • SSL: This should be set to “SSL/TLS” for both the Incoming and Outgoing rows.
    • Authentication: This should be set to “Normal password” on both the Incoming and Outgoing rows.
    • Username: This is your full email address, not just the part before the “@” symbol, for both the Incoming and Outgoing rows.

    Step #4: Security Certificate

    1. If your server has a self-signed (free) SSL certificate installed on the mail server and you attempt to make a secure connection using Thunderbird, you should see a warning in a popup window such as the one on the right.
    2. If that is the case, you will need to click the Confirm Security Exception button to accept the certificate and complete the setup process.
    3. If you choose, you also may check the box to Permanently store this exception so that you don’t need to continue to accept the certificate each time Thunderbird connects to your server.
    Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and install an SSL certificate at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel.
  • How to Set up Email on an iPhone or iPad in iOS 9?

    These instructions are intended specifically for setting up POP3/IMAP email on an iPhone or iPad running iOS 9. Continue reading →

  • How To Modify an Existing Email Account on an iPhone or iPad in iOS 9?

    These instructions are intended specifically for setting up POP3/IMAP email on an iPhone or iPad running iOS 9.

    If you’ve already set up your email account on your device and need to update the password, want to switch between non-SSL and SSL settings, or need to change the port settings, you can easily edit the account from within the Settings app.

    Note: You cannot edit an existing email account to switch its account type from POP to IMAP or vice versa. To change the account type, you must add a new account of the desired type (POP or IMAP) per the Adding a new email account instructions above. Adding a new account with a different connection type should not require you to delete the old one in most mail clients.

    To avoid data loss, please use caution any time you change an email account’s connection type or delete an email account. Removing an email account from a mail client also will remove all messages associated with it on the device and, specifically in the case of POP accounts that are not configured to retain mail on the server, there may be no way to recover those messages.

    Step #1: Launch Settings

    If you have re-arranged your home screen and Settings is not readily visible, you may swipe right and begin typing “Settings” into the search field to launch the app.

    Step #2: Open the Email Account

    1. In the Settings app, navigate to Mail, Contacts, Calendars
    2. Tap the account name to view the account.ioszedit1

    Step #3: Open Account Settings

    On the main screen for your email account, tap on the email address near the top of the screen next to Account to access the account’s settings. From there, you will be able to edit the incoming and outgoing server settings as well as update the account password and port information.

    ioszedit2

    Step #4: Edit Account Settings

    A. Incoming Mail Server setup

    You can change the account description, connection method, and update the password from the Account settings window.

    ioszedit3

    • Description: The name displayed for the account in Mail.
    • Host Name: If you are using non-SSL settings, use mail.yourdomainname.com. If you are using SSL settings, use the server’s hostname (host.yourdomainname.com).
    • User Name is your full email address.
    • The password is the email account’s password.

    B. Connection Type and Port Configuration

    Tapping on Advanced from the Account panel will open the advanced menu, where you can switch between SSL and non-SSL settings and edit the incoming mail port if necessary.

    ioszedit4

    • Use SSL: To use secure (SSL) settings the Use SSL switch should be toggled on. To use standard settings, the Use SSL switch should be toggled off.
    • Authentication: should be set to Password.
    • Server Port setting is dependent on your connection type:
      • The standard IMAP port is 143.
      • The secure IMAP port is 993.
      • The standard POP port is 110.
      • The secure POP port is 995.

    C. Outgoing Mail Server setup

    ioszedit5

    Outgoing server settings are configured from the Account screen. Tap Account in the top-left corner to go back to it, and then tap the server name under Outgoing Mail Server to bring up the SMTP page.

    On the mail server page, tap on the name of your mail server to access its settings.

    ioszedit6

    • Host Name: If you are using standard (non-SSL) settings, Host Name will be mail.yourdomainname.com. If you are using secure (SSL settings), Host Name will be the server’s hostname (e.g., host.yourdomainname.com).
    • User Name is your full email address, not just the part before the “at” sign.
    • The password is the email account’s password.
    • Use SSL switch: If you are using SSL settings, Use SSL should be switched on. If you are using standard settings, Use SSL should be switched off.
    • Authentication should be set to Password.
    • Server Port should be set to 587.

     

  • How To Set up a New Email Account in OS X 10.11?

    These instructions are intended specifically for setting up a new email account on Mac Mail under OS X 10.11.1 (El Capitan).

    Step #1: Create the Account

    1. Launch Mail by clicking on its icon in the dock. Under the Mail menu, select Add Account.
    2. On the Choose a Mail account provider screen, select the radio button next to Other Mail Account and click the Continue button.
      OSX 10.11 Add Account Screen
    3. On the Add a Mail Account screen, enter your name, the email address and the email account’s password.
      OSX 10.11 Add New Mail Account Screen

    Step #2: Account Settings

    1. At this point, you should see an additional popup window with a place for you to add additional settings.
    2. You will need to ensure that all the fields are completed:OSX 10.11 Additional settings
      • Email Address is the full email address you’re setting up.
      • User Name also is the full email address.
      • The password is the email account’s password.
      • Account Type will be IMAP or POP, depending on your preference. For its ability to keep email in sync across multiple devices (desktop, laptop, phones and tablets), IMAP generally is recommended.
      • Incoming and Outgoing Mail Server
        • If you are using non-SSL settings, both the Incoming Mail Server and Outgoing Mail Server will be your domain name: mail.yourdomainname.com (or simply yourdomainname.com).
        • If you are using SSL settings, both the Incoming Mail Server and Outgoing Mail Server will need to be set to the server’s hostname (e.g., host.yourdomainname.com).

    Step #3: Security Settings

    1. If you set up the email account with standard connection settings (mail.yourdomainname.com), or you set up the account with secure SSL settings and have an SSL certificate installed on your mail server, you can skip this section and proceed to Step 4. However, if you’re using SSL settings (host.yourdomainname.com) and your server has a self-signed (free) SSL certificate installed on the mail server, you should see a popup notification about the server certificate:
      OSX 10.11 Self-signed SSL Certificate Notice
    2. If you receive this notification, you will need to click either the Continue button to accept the certificate and proceed or the Show Certificate button to inspect it. Should you wish to permanently store the certificate and add it to the Keychain, you can check the Always trust box before selecting Continue. Depending on your security settings, choosing to permanently store the certificate could require you to enter your password to add it to the Keychain.
      OSX 10.11 Can't Verify Self-signed SSL Certificate
    3. Note: A self-signed certificate uses the same level of encryption as a verified certificate, except that it is you who are verifying your server’s identity, rather than a third party. However, if you would prefer to use a third-party verified SSL certificate to cover core services (cPanel/WHM, POP3, IMAP, SMTP and FTP) on your server, you can find instructions for ordering and install an SSL certificate at Install an SSL certificate on a Domain using cPanel, and you’ll find a guide to installing your certificate on email and other core server services at Installing Service SSLs in cPanel.

    Step #4: Finishing Up

    1. Ensure that the box next to Mail is checked and then click on Done to complete the setup.
    2. You’re now ready to begin using your email account with Mail.

     

  • How To Modify an Existing Email Account in OS X 10.11?

    These instructions are intended specifically for modifying an existing email account in Mac Mail on OS X 10.11.1 (El Capitan).

    Continue reading →

  • How to Unable to Send Email?

    If you find that you are able to receive email but cannot send email, your email client may not be properly configured for SMTP authentication, which is required by your mail server.

    SMTP authentication means that a username and password are required for outgoing mail connections as well as for incoming connections.

    In the Outgoing server section of your mail client, you will want to ensure that both the full email username (user@yourdomain.com) and the email account’s password are entered and that either the Server Requires Authentication box is checked (if present), or that the Authentication type selection is not set to None.

    If you’re using a mail client such as Mac Mail and you have multiple email accounts on your server configured in the mail client, you will want to ensure that each account has its own outgoing server configured with its corresponding email account password; you will not be able to use the same outgoing server with multiple email accounts due to the SMTP authentication requirement.

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